Q: I am receiving a blue screen when presenting my computer through a TWS video system, how do i fix this?1. Ensure that your VGA/HDMI cord is completely plugged into the TWS, we suggest disconnecting and reconnecting the cord at both video systems and the computer.
- To do this from the system using the remote, press the “menu” button. Select Video In→Select Next to bring you to the “Secondary Input” menu. Select HDMI as the connector type and select finish.
- To do this from the web interface: From your browser, navigate to http://<IP-address>:3261, under System settings, under Video. Look for: “Video Input Name: Computer/DVD” and to the right, you’ll see “Select Interface:” Select HDMI and click “OK.”
4. Ensure your computer is choosing the correct outputs: Right click on your mouse anywhere on your desktop other than on an icon, select properties, select screen resolution→ select Detect. If 3 displays are detected, see "8." of this article.
8. If your computer recognizes video systems as a “third display” please check the settings of your computer to ensure they are consistent with what is below.
The reason for this issue is that the Windows PC detects 3 displays through media card
- Display 1 – PC
- Display 2 – TV
- Display 3 – TWS
In a test environment and in customer cases, the following settings resolved the issue. Also, you need to ensure that Display 1, in this case, under Multiple Displays, is set to “Disconnected.”