Why doesn't my webcam start automatically when using my browser to start a meeting?

Here are the troubleshooting steps to get your Webcam/Camera to automatically connect when joining your meeting.

Step 1: How to Clear out the browsing history/ Cache

Google Chrome (Preferred):

1. Open up Google Chrome.
2. Copy and Paste "chrome://history" (without quotes) into your URL or click here.
3. Then click "Clear browsing data" on the left-hand side.
4. Check off Cached images and files.
5. Then click "Clear Browsing Data".

FireFox:

1. Go to the three bar in the top left-hand corner.
2. Then located the "History" icon in the menu.
3. Once you have clicked on the History Icon it should ask if you want to "Clear Recent History".
4. It will then ask you how far back do you want to clear your history, select an option.
5. Finally, click "Clear Now"

Internet Explorer:

1. Go to the gear wheel in the top right corner
2. Select on Safety in the menu
3. Delete browsing history in the submenu
4. Temporary Internet files and website files from the list
5. Delete.
6. On the bottom of the page, the browser notifies you when the browser cache has been cleared

Step 2: How to reset your default Camera Settings

1. Go to join.Easymeeting.net 
2. Select on the Settings Button
3. Then Reset All Settings

Camera still acting up?  Try enabling it and if you don't know how to enable your camera, please click here.

***Our company is behind a very strict firewall, can I still join using my web browser (WebRTC) or Easymeeting Desktop? 

Please take a look at this article:

WebRTC Behind a Firewall.